1. Introduction

Welcome to our service. By accessing or using our hosting and related digital services, you agree to comply with and be bound by the following terms and conditions. These terms constitute a legally binding agreement between you ("the User") and our company.

2. Service Usage & Resource Allocation

• Acceptable Use: Users are strictly prohibited from using our infrastructure for any illegal activities, including but not limited to the distribution of malicious software, phishing, unsolicited bulk email (spam), or infringing upon intellectual property rights.

• Resource Limits: To ensure fair service for all clients, users must not engage in resource-intensive processes that disproportionately consume CPU, RAM, or bandwidth beyond the allocated limits of their chosen plan. We reserve the right to limit or suspend services that threaten the stability of the shared environment.

3. Data Integrity & Backups

• Client Responsibility: While we implement periodic automated server-side backups as a courtesy, the final responsibility for data preservation lies with the User. Clients are strongly advised to maintain independent, off-site copies of their data, configurations, and website files. We are not liable for data loss under any circumstances.

4. Refund Policy

• Satisfaction Guarantee: We are committed to providing high-quality service. If you are not satisfied, you may request a refund within 10 days from the initial date of purchase.

• Non-Refundable Items: Certain costs incurred by the company are non-recoverable and are therefore excluded from refund requests. These include:

  • Domain name registration fees.

  • Software licenses (e.g., control panel or application licenses).

  • Setup fees or custom configuration service charges.

• Processing: All refund requests must be submitted through our official support ticketing system. Requests will be reviewed to ensure there is no violation of our Terms of Service.

5. Support & Communication

• Official Channels: All technical support requests must be submitted through our official ticketing system to ensure trackability and efficient resolution.

• Response Time: We strive to respond to all inquiries as quickly as possible, with a target resolution time within 24 business hours.

6. Security & Privacy

• Confidentiality: We employ industry-standard security measures to protect your data. Your personal information and account details are treated with the strictest confidentiality and will never be shared with unauthorized third parties.

• Account Security: Users are responsible for maintaining the security of their login credentials and any API keys generated within their account.

7. Limitation of Liability

• Our services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we shall not be held liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our services.

8. Service Availability & Uptime Guarantee

• Uptime Commitment: We strive to maintain a network and server uptime of 99.9% on an annual basis.

• Service Credits: In the event that our network or server availability falls below this threshold during any calendar month, excluding scheduled maintenance windows, clients may be eligible for service credits.

• Exclusions: This guarantee does not apply to service interruptions caused by:

  • Scheduled maintenance or upgrades.

  • Issues arising from the client’s software, code, or improper configurations.

  • External factors beyond our control, including internet backbone outages, DDoS attacks, or force majeure events.

• Claiming Credits: To receive service credits, the user must submit a formal request via the support ticketing system within 10 days of the incident.