1. Overview

We strive to provide the best possible service to our clients. If you are unsatisfied with our services, we offer a straightforward refund process based on the terms outlined below.

2. Refund Eligibility

• Timeframe: You may request a full refund within 10 days from the initial date of purchase.

• Condition: Refund requests must be submitted through our official support ticketing system with a valid reason for dissatisfaction. Our technical team will review your request to ensure our services were functioning as intended.

3. Non-Refundable Items

The following items are strictly non-refundable due to the costs associated with third-party providers:

• Domain Registration: Once a domain name is registered, it cannot be refunded or canceled.

• Software Licenses: Any third-party software licenses (e.g., control panel licenses, SSL certificates, or specialized application add-ons) are non-refundable.

• Setup/Migration Fees: Any one-time fees paid for custom setup or manual data migration services are non-refundable once the service has been performed.

4. Refund Process

• Request: To initiate a refund, please open a support ticket under the "Billing/Refund" department.

• Processing: Once approved, refunds are processed within 5–10 business days.

• Method: Refunds will be credited back to your original payment method, or at your discretion, added as account credit for future services.

5. Policy Violations

No refunds will be issued if the user account is found to be in violation of our Terms of Service, including but not limited to:

• Hosting illegal content.

• Engaging in spamming activities.

• Exceeding allocated resource limits (CPU/RAM/Bandwidth) in a way that impacts server stability.

• Attempting to use the service for temporary hosting of short-term projects to circumvent payment.